KB Home Reviews in Tampa St. Petersburg, FL

Cabinet are a disaster

Good community, they still have some issues to fix but they are working on it.

Jeff, our Sales Counselor was terrific. I cannot say enough good things about him. Closing was delayed a number of weeks due to supply issues. A number of things were incomplete upon closing in early December and added to the Exception List. We are still waiting to have many of the issues resolved.

House still incomplete. Missing shower and cabniet trim. Never given updates, I have to call in and ask what's going on and no one ever seems to know.

Big thanks to Jeff, he was amazing! Thank you, Grace, for your input and patience. Rick, always on point and knowledgeable, Mark was good.

We are hoppy to move in to our new house, unfortunately there are still alot of thing need to be done. My tip is to hire a private inspector and a realtor when purchasing a home, brand new or not. Make sure you dont need to rush on your closing date so that the builder will finish everything before moving in.

Sales staff was amazing with helping find a lot and floor plan that fits my needs. After that we took a wrong turn somewhere. Once the slab was poured, I identified an issue missing with a missing the rewire for the floor outlet (contract stated before slab). Brought it to the builders attention, his response was it should be there if it's on the contract. Fast forward a week or 2, they had to cut the slab for wiring, bit it was in. During the build had typical issues that were address prior to closing, normal finishing issues. Moving on to closing... So we had a closing date scheduled and there was an issue with the carpet padding that prevented my final walk through, I was not notified until the day before the walk through that it would have to be rescheduled. Keep in mind these walk throughs are during my normally scheduled work day, which the builder knew I had to take the day off to attend. Move forward to the second scheduled walk through, they tried to cancel the night before yet again because the builder had a scheduling conflict, not sure why because he chose the date for the second walk through. My agent talked them into letting us do the walk through with the selling agent and have our inspector do his inspection. Inspection was good only a few minor issue they had already identified to be fixed, horribly laid sod and cosmetic issues which is not surprising since it was a new build. Addressed concerns with the builder and he was happy to "take care" of all the issues. Due to these issues they tried to push my closing date over 30 days due to a total of 4, yes 4 scratches. Glass was scratched in the shower and 3 scratches on the cabinets. We worked through it and closed in a reasonable time, but the lawn doesn't appear to have been fixed, there are large gaps in the sod which I am afraid could injure my kids ankles or pets. Figured I will end up redoing the entire yard so not a big deal. Now that we are moved in I receive a notice that I have a very minor HOA fee that is past due and will begin to be a big problem if it is not paid in 30 day. The information at closing was incorrect and that the closing agent, title company, or finance company someone from the builder provided incorrect information and all fees were not paid at closing (not a big issue, and very small amount of money but it should not be an issue at all since the people who created the closing contract either work for or are contracted by the builder's company). That is what happened to me and may or may not be an isolated iincident,I cannot speak for other residents. It is a nice community, and very quit minus the construction during the day, which is to be expected since they are still building. ... More

Cons: HOA is kind of expensive (no amenities or whatever) and the grass are uneven in the tiny park and sometimes there’s litters. Builder still has not replied or given me the garage opener they promised (it has been 2 months since we close), which shows they’re gonna be like that if some warranty issue happens. Loan officer keeps getting our names wrong during the process and the closing was postponed 2 times and only notify us hours away from it. Pros: Community is quiet. The house is fairly build.

Our build took 10-11 months and we received several updates that were inaccurate during the process. There were several occasions where work was advised to have been completed but was not. The quality of the build was nothing spectacular and there are plenty of flaws due to KB’s choice of contractors. We have been in the home for two months and we are still waiting for issues to be corrected; such as the lawn being replaced due to dead, weed infested grass being installed. Also, we were in the home for a month and we found out that our blinds were never ordered until we had already been in the home for 3 weeks but we paid for the blinds during our design process. Thankfully the supplier of the blinds was willing to prioritize our order due to the lack of dependability with KB. If we build with KB, be sure to complain often if you want to see speedy results. ... More

The entire process from initial purchase to final move was average. one major item in our kitchen that we were never told about and was not in the model is the exhaust fan above the microwave oven that just doesn't look right and takes away the consistence I the model had above the kitchen cabinet it appears like an after thought. After moving in we had issues with the bathroom vents in one case water entered the bathroom after it rained and in the other bathroom the ceiling started to form bubbles in both cases the galvanized vents were not installed on the roof tops. The builders team were responsive to our calls depending on the issue we were calling them about. My recommendation to any potential buyer is that all the work is being performed by subcontractors and not directly KB workers thus builders commitment is not as I would imagine or have seen with KB homes in California. If you are planning on buying a home from KB I recommend frequently visit to your new home as it is being built, take picture, report and document everything to the builder that your dissatisfied with. One more recommendation I have for KB leave extra paint with every new house you sell so that the owner can perform touchups to the wall, front door and so-forth. One more request please remove the outhouse that sits across my home, it is disappointing to see every morning I leave my home to go to work. ... More

Issues with construction take too long to be corrected. Construction manager is eager to help with issues, but once he passes the information to higher up, it seems to drag on.

I had major issues with KB since about half way through the home buying process. I was getting minimal updates and my initial time frame was pushed by months. Finally, at the end, my closing kept moving all around which made getting an appropriate private inspection difficult to do. KB stated it needed to be done a week before closing but when my inspector did come, so much still needed to be done and then closing got pushed. I mentioned from many months ahead that it could not be on a certain date as I would be out of the state, but still that's the time frame they had to do it to meet quarter numbers. Then as we get to that date, it needed to be pushed out once again. We get to walkthrough and while there is a vast improvement, so much still needed to get fixed. We'll, we decided to close anyways. Now, I'm finding things done so poorly that some bedroom doors can't even be closed properly, paint jobs are needed and even caulking near showers were incomplete. While I've had a great experience with the construction manager, he can only help so much while still working on getting other houses completed. Now, I'm trying to go through warranty for a water heater beeping that has been doing on for over a month and while I someone has gotten a hold of me, the person who would actually reach out (my community's representative) has not. So now we learned to live with the beep. Overall, these builders had so much potential to have a beautiful home without any issues if it wasn't so rushed and disorganized, but it's hard to be happy when I'm still dealing with so many issues. ... More

My begining experience was very good but contractor and building experience is frustate. Material for make this house low quality I didn' any kb homes people to toldk about low quality materials and contractor alwys make me frustate . I closed my november 25 2022 but contractor installed blinder and screen fully . Contracotr installed blinder last 1/20/233 and screen last 10 days but not fully and lot of small issue have to fix but contractor don't do another issue contractor use electric wire out of wall on my garage door . it can't be even he didn't use any cover for electric wire. My house back glass door lock is not good . ... More

When we moved in we had multiple electrical problems that were not found until wenhad an electrician install fans and GFI's in the garage for us. We also found problems with the plastering job when we were painting the interior of the house. We found paint/plaster on the underside of multiple doorknobs. The construction manager was quick to respond to the issues but still.

I guess im one of the unlucky one that the house built close to oak tree. Backyard now fill with leaves and eventually my roof will be, too.

Finance took too long with certain documents which caused the closing to be delayed several times. The house is not fully complete and there were many flaws in the home. Found poor quality work and many items needed to go through warranty. It seemed like a rushed home. Still waiting on items to be taken care of even though several months have gone by since living in the home. Majority of the items owner had call the contractors for each job directly. It felt like I was doing someone else’s job.

As a general builder, my KB Homes experience was good. Great salesmen. Very personable and knowledgeable. The experience was not the same after the closing. The lack of communication was the most frustrating part. With mw knowing how the work with contractors can be, it was exhausting trying to get things resolved because of the lack of follow-through. The only saving grace was the salesman (Jim) having to get involved to try and assist in coordinating things to be resolved. If it wasn't for him, I would give KB a zero!!!!!!!!!

It was a frustrating process with multiple builder delays only to be left with incomplete items.

Where to begin. The overall experience out of 5 stars regarding KB as a whole I would give is a 3 across the board. The reason for this is the lack of prompt, timely and consistent communication. Specifically from the KB Home and Construction Manager associates we enter acted with from beginning to end. Out Home Loan Consultant, Joe was amazing and very much a valuable asset to KB’s team. The Design Studio, although there were minor errors on a few things, which they worked quickly to get correct and resolved, were fantastic! Our construction manager for Medford Lakes was not at the standard the other 2 areas I just mentioned above. He made it a point on a consistent basis to add in almost every conversation, “Now when you get that survey, be sure to give 10’s and 5’s across the board.” He pointed out to us on many occasions, that if we didn’t not give those ratings across the board, it still affected him. I didn’t like the fact that by him saying that to us made us feel that if we didn’t that he would give us a harder time of the issues we brought up during our build. I’m sure he wouldn’t but it sure felt that way. He did provide push back several times and we stood firm with what we wanted. Steve did make efforts to fix the areas in which we asked him to have his guys do, but it was only as the cost for a 10 or 5 star rating. Those experiences, although fixed, didn’t yield a high rating. If he and his team was perfect, the issues we brought up wouldn’t have been issues. Steve said he’d do things and they weren’t done. Still to this day as I write, I haven’t received small items that he said he’d do. I don’t need them anymore as I went ahead and took care of the need. It’s the principle, mean what you say and be a person of your word. Not for the cause of a desired rating. Again, all in all, Steve and his team and the KB Home Loans team and the experiences they provided me during my journey of KB Home ownership was nothing greater than a 3 out of 5 start or 7 out of 10 rating. Id like to provide a KB build recommendation for its homes and that would be to consider having insulation placed in the walls throughout the house. As we’ve lived in the house, we’ve learned that you hear everything and the walls are very much thin because of it. An added layer of insulation would help tremendously in the interior walls. I understand the home is an efficiency rated home and doesn’t need that, but for the sounds you hear when faucets, doors shut, conversations, etc. this would be an added benefit. The screen porch door and sliding doors aren’t sealed and the screen door doesn’t stay on the track. The window screens for the house, don’t say in place and have measurement issues that cause them to not fit properly. The cabinetry caulked to the wall has already separated in the kitchens and bathrooms. The concrete floors when poured are not even. There is a crack in the ceiling in our entry way. The front door bottom seal doesn’t seal properly when shut. The garage door has the same issue as there is a visible and noticeable gap. The blinds don’t crank and turn smoothly. There are quite a few things that for a new home and only being in it for 3-4 months seem like shouldn’t be. I know the items will get fixed and I plan to hold KB and it’s management team for warranties and such accountable. Transparent review and rating based upon overall experience and findings. ... More

Close to two months after closing and still getting things fixed. Getting YES to death and wanting issues resolved. I still cannot give a good review with things still needing repaired.

Poor communication Poor follow thru Poor quality workmanship

The sales experience was good. During the build, some issues were brought up and were either VERY slow to address or never addressed at all. Clearly the sub-contractors rushed through their work to go on to the next job at the expense of sloppy, mediocre workmanship. Attention to detail is lacking. Communication was poor, to include nearly non-existent follow-up. Maybe this is all KB specific, or maybe it is industry wide with all the big builders. Either way, KB could do so much better by simply hiring a construction manager who was competent, organized, and communicates often and well.

Builder visit my house last month he say he come back next week and he never comeback for the repairing

We faced so many issues with builder in the overall process. KB lending experience was bad. KB construction team was okay after purchasing the house. Sales department wasn’t so great

Ceiling waves, outlet edges are rough not smooth borders crack nail pops